Help

Frequently Asked Questions

The things customers ask us most, answered plainly

Booking

How do I book a cab?

Enter your pickup and drop, pick a date and time, and search. You will see every vehicle with its price. Choose one, fill in your name and mobile number, and submit. We call you back to confirm.

Is my booking confirmed as soon as I submit the form?

Not quite. Submitting creates a request. It is confirmed once RC Travels acknowledges it by phone, WhatsApp or email — usually quickly. That is why a working mobile number is required.

Can I book by phone instead?

Yes. Call or WhatsApp +91 8983783279.

How far in advance should I book?

The earlier the better for outstation trips, early-morning airport runs and festival periods. Same-day bookings are often possible but depend on what is free.

Prices

What does the price include?

The vehicle, the driver, driver allowance, night allowance where it applies, one pickup and one drop, and GST at 5%.

Toll, state permit and state tax, and parking or airport entry charges are extra. The exact list for each vehicle is under See More on its card.

How is the distance calculated?

By road, between your pickup, any stops and your drop, using Google's routing data. Kilometres are billed as whole numbers, so the figure you see is the figure multiplied by the rate.

Is there a minimum distance?

A single-day one-way trip has a minimum of 130 km. A multi-day trip is charged on whichever is greater: the distance actually travelled, or 300 km for each day of the trip.

Why is the round-trip distance more than double?

It usually is not. A round trip is the route out plus the route back. On a multi-day trip the per-day minimum can be higher than the distance driven, and in that case the minimum is what is charged.

Some routes show one flat price. Why?

Popular city pairs such as Nashik to Shirdi are sold at an agreed flat price rather than by the meter, so the fare is the same whatever the route works out to. Where that applies, the booking says "fixed price for this route".

What happens if we travel further than quoted?

Distance beyond the kilometres included is charged at the per-kilometre rate printed on your booking — the "after that ₹X/km" figure on the card.

Vehicles

Will I get the exact car shown?

You book a category, not a specific car. "Maruti Dzire, Hyundai Aura or Honda Amaze" means a sedan of that class. The model depends on availability that day.

Are the cars air-conditioned?

Yes. The AC type and fuel are listed on each vehicle's card.

How much luggage can I bring?

It depends on the vehicle and how many people are travelling. Tell us at booking if you have more than usual and we will send the right vehicle.

Payment

How much do I pay up front?

A reserve amount of ₹499 holds the booking. The balance is settled as agreed when we confirm.

Do you store my card details?

No. This website does not collect or store card numbers, UPI IDs or bank details.

Changes and cancellation

Can I cancel free of charge?

Yes, inside the free-cancellation window for your vehicle. The window is on the vehicle's card and in the Cancellation Policy.

Can I change the date or add a stop?

Usually yes, at no charge if you tell us in reasonable time. Extra distance or extra days change the fare. Extra stops added on the day are confirmed with you by the driver first.

On the trip

When will I get the driver's details?

Before pickup, on the mobile number you gave us.

Can the driver do an extra drop on the way?

Tell us at booking and we will include it. Added on the day, it may change the fare, and the driver will tell you before making the change.

I left something in the cab.

Call +91 8983783279 as soon as you can and we will contact the driver.

Do you run local hires by the hour?

Yes. Choose Local Trip on the search, pick a pickup point and an hourly package, and submit. Local hires are priced as a fixed package rather than by the kilometre, so we call you to confirm the price.

Still stuck? Call +91 8983783279 or email booking@rctravels.in.